Powerful Outreach. Flexible Campaigns.

Velocity’s outbound campaigns are designed to bring the Webex Contact Center improved productivity, customer engagement, and risk management. We bring all your channels together with one solution, so you can be more efficient, more strategic, and results focused.

With Velocity, you have the control you need, without replacing your current outbound dialer or technology.

Cisco Webex Partner Privacy Policy

Below is our Privacy Policy for Cisco Webex Contact Center. Please review and contact us with any questions.

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To learn more about Velocity by Customer Dynamics with the Cisco Webex Contact Center, get pricing, or ask any questions, complete the form below or call 801-428-1200.

Features

Contact management

• Fast upload with API, Manual CSV, SFTP.​

• Dynamic Segmentation (lists)​

• Bulk Edit/Delete​

Campaign Control

• Campaign & Segment Scheduling​

• Contact Sorting​

• Multi-Segment (list) Campaigns​

• Campaign Scheduling: Start, Clone, Reset, Pause/Restart​

• Manage Dialer Configuration

SMS/email/call-to-action

• Message Templates

• Advanced Call to Action​

• Use Dynamic Contact Fields in Templates

Outbound Strategy

• Omni-Channel – Voice, SMS, Email​

• First in First Out (FIFO), Last In First Out (LIFO)​

• Call Window & Time zone Management​

• Dialing Ratio settings​

  • Custom Ratio Scoring​

  • Static Dialing Ratios

Suppression and compliance

• TCPA compliant modes

• Human Sequence Selection Technology

• Activity Based Logic​

• Custom Rest API ​

• Contact Field ​

• DNC Local Lists​

• DNC State/Federal​

• Point of Contact​

Velocity Highlights

High Capacity for Outbound

Increase agent productivity over manual click to dial operations. Velocity provides advanced performance for outbound campaign management.

Payment Collection via Voice, SMS, Email & Chat

As an additional performance feature, you can take payments with Velocity and C3 Payment, creating the ultimate conversion toolset. Whether you are selling or collecting and needing to take payments, we have you covered.

Outbound Voice, SMS and Email Campaign Management

Velocity improves your contact centers engagement rate by allowing an omni-channel approach to outbound. You can reach customers and leads on their preferred channels.

Significant ROI

Velocity offers an impressive ROI. With increased agent productivity and TCPA compliance, Velocity pays for itself. Connect with us for a free ROI tool to see how much you can save.