Outbound Dialing with ReachCX
ReachCX provides Advanced Consented Outbound omni-channel and Compliant Marketing operations. Designed specifically to increase your agent productivity while adding advanced campaign features that allow for maximized functionality. Each license includes 1 Active Agent and 5,000 Digital Transactions.
Get Results with ReachCX
Customers who use ReachCX experience the following benefits:
Increase agent efficiency and output
Easily optimize campaigns by adjusting segments, dialing profile and campaign criteria
Realize tighter integration with Microsoft Dynamics and Salesforce.com
Drive more leads with high-capacity
outbound capabilitiesImprove campaign metrics conversion rates
Increase Agent Productivity
Payment Processing Capabilities
Lift revenue and close rates across
contact center campaigns1 Active Agent and 5,000 Digital Transactions per License
ReachCX Features
Screen Pop
Streamline operations using screen pop functionality from internal or external CRM systems.
Live Updates
Supports CRUD operations to segments. Updates to retry settings while campaigns are running without stops.
Ratio Blending
Blend initial and retry calls to improve campaign performance and compliance.
Scrub Against DNC
Provides connectivity to customer provided National Do Not Call list, Reassigned Numbers Database and any other data sources needed to stay compliant. This ensures suppression of calls and text messages of numbers you don't want to call or text.
PCI Compliant Payments
The available C3 Payment is easily added to ReachCX allowing for PCI/DSS compliant payments that make payment collections simple and secure.
Increase Agent Productivity
Leverage our innovative human sequence selection technology to minimize agent handle time while ensuring strict compliance.
Custom Retry
Schedule the interval and frequency of retries to improve conversion rates while adhering to industry limits.
C3 Payment
Sends a secure click-to-pay weblink and collects payment through SMS or email. PCI-DSS compliant.
History
Creates a robust activity history log and full audit trail by recording every dial attempt.
Per License Benefits
1 Active Agent and 5,000 Digital Transactions per License
ReachCX Demo
Interested in a Demo? Looking for more info? Reach out to us!
To learn more about the ReachCX Solution from Customer Dynamics,
see pricing, get a live demo and more:
Complete the form below or call 801-428-1200