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Powerful Outreach. Flexible Campaigns.

Powered by human sequence selection technology

Velocity’s outbound campaigns are designed for productivity, improved customer engagement, and risk management. We bring all your channels together with one solution, so you can be more efficient, more strategic, and results focused.

With Velocity, you have the control you need, without replacing your current outbound dialer or technology.

 

Features

 
 

Contact management

  • Fast upload with API, Manual CSV, SFTP.​

  • Dynamic Segmentation (lists)​

  • Bulk Edit/Delete​

Campaign Control

  • Campaign & Segment Scheduling​

  • Contact Sorting​

  • Multi-Segment (list) Campaigns​

  • Campaign Scheduling: Start, Clone, Reset, Pause/Restart​

  • Manage Dialer Configuration

SMS/email/call-to-action

  • Message Templates

  • Advanced Call to Action​

  • Use Dynamic Contact Fields in Templates

Outbound Strategy

  • Omni-Channel – Voice, SMS, Email​

  • First in First Out (FIFO), Last In First Out (LIFO)​

  • Call Window & Time zone Management​

  • Dialing Ratio settings​

    • Custom Ratio Scoring​

    • Static Dialing Ratios

Suppression and compliance

  • TCPA compliant modes

  • Human Sequence Selection Technology

  • Activity Based Logic​

  • Custom Rest API ​

  • Contact Field ​

  • DNC Local Lists​

  • DNC State/Federal​

  • Point of Contact​

Velocity Highlights

 
 

High Capacity for Outbound

Increase agent productivity over manual click to dial operations. Velocity provides advanced performance for outbound campaign management.

 

Payment Collection via Voice, SMS, Email & Chat

As an additional performance feature, you can take payments with Velocity and C3 Payment, creating the ultimate conversion toolset. Whether you are selling or collecting and needing to take payments, we have you covered.

 

Outbound Voice, SMS and Email Campaign Management

Velocity improves your contact centers engagement rate by allowing an omni-channel approach to outbound. You can reach customers and leads on their preferred channels.

 

Significant ROI

Velocity offers an impressive ROI. With increased agent productivity and TCPA compliance, Velocity pays for itself. Connect with us for a free ROI tool to see how much you can save.

 
 
 

Interested in a Demo? Looking for more info? Reach out to us!

To learn more about Velocity by Customer Dynamics,
see pricing, get a live demo and more complete the form below or call 801-428-1200