Listen to Dan Greenwell in the latest episode of the First Contact Podcast
First Contact Podcast: Stories of the Call Center - Featuring Dan Greenwell
Navigating Compliance Challenges in the Contact Center Industry with Dan Greenwell
First Contact Podcast: Stories of the Call Center
Welcome to the newest episode of First Contact: Stories of the Call Center!
In episode 5, industry expert Dan Greenwell shares invaluable insights and strategies to overcome compliance hurdles in the contact center industry. From regulatory requirements to data privacy, it's your chance to gain the knowledge you need to walk the compliance path confidently while delivering exceptional customer experiences!
Tune in now and empower yourself and your team with expert insights, knowledge, and tools!
More on Dan Greenwell...
With over 35 years of experience in executive business roles, Dan is a powerhouse of knowledge and expertise. He has led international organizations and consistently viewed IT as a strategic resource. While in his role as CFO, Dan assisted in the transformation of IT departments to embrace current technology for sales and customer service with a view to improving customer experiences and improving profitability
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In this podcast, we discuss:
· Customer Dynamic’s Competitive Advantage in Outbound Compliance
· Automation and Personalization in Customer Service: Maintaining the Human Touch
· Striking a Balance: Navigating Compliance in the Evolving Marketplace
· Making the transition smoother with cloud-based operations
· Navigating Risk Tolerance: Real-world Scenarios in Compliance Management
· Challenges, Solutions, and Unexpected Outcomes in Remote Work Environment
HOST: CHRISTIAN MONTES,
Executive Vice President Client Operations @ NobelBiz
Host of First Contact Podcast - Stories of the Call Center, where he interviews industry leaders on how they got their start in the Call Center industry.
