Customer Dynamics unveils ReachCX formerly “OutReach” for NICE CXone.

Customer Dynamics new product ReachCX is designed to improve the Customer Experience

Customer Dynamics, a NICE CXone Premier DEVone Partner announces a name change to OutReach for Personal Connections Dialer. With the continuing solution advancement, we are changing the name to ReachCX to reflect our alignment with the Customer Experience (CX) market.    

In addition to the Advanced List Management capabilities, ReachCX (formerly OutReach) enables additional capabilities for the Customer Experience (CX) market by providing an iOS and Android SDK that enables push notifications to customers phone apps.  This update also allows for seamless integration to our other tools such as C3 Payments, which enables simple, PCI compliant payment collection through Live Agent Session,  SMS, Chat, DTMF, ASR, Mobile App and Email.

ReachCX overview of capabilities:

 Mobile SDK  - Adds NICE CXone push notification into customers IOS and Android mobile apps.  Enabling use cases from the IOS and Android mobile application for Agentless Outbound to Live Agent Inbound, PCI Compliant Payments, Consent Capture for up sell / cross sell for TCPA Compliance, Document Signature Capture and more with the Call 2 Action engine available in ReachCX.  

Omni-Channel Campaigns – Provides modern campaign engagement for Live and Agentless features to personalize contact interactions across voice, email, SMS and Mobile Apps. The Call-to-Action engine provides the capability to engage a contact by utilizing a single click PCI compliant Payment solution (c3 payment), initiation of an inbound call, and immediate or scheduled callback.

Screen POP  – Provides a rich Return On Investment based on agent time savings.  Supports screen pop for any customer provided system via public facing API’s.  ReachCX also has prebuilt integrations with Salesforce and Microsoft Dynamics CRM.  Includes post contact synchronization of every interaction in ReachCX and external CRMs.