Velocity is now available with Cisco Webex Contact center and is constantly getting more features to make it one of the most robust add-on solutions to your contact center. With calling anywhere in the world to allowing for multiple languages for the agent user interface, we are excited for the amazing changes yet to come.
Contact us today to learn more about how Velocity can help your contact center thrive with outbound omni-channel campaign management.
Tired of juggling complex outbound campaigns? Safe Select is more than just the most compliant way to make outbound calls and send texts.
To name a few, with Safe Select, you can:
Prioritize with Precision: Easily prioritize specific lists or segments within each campaign.
Optimize Your Outbound Lists: Seamlessly sort entire campaigns using First-In-First-Out or Last-In-First-Out methods.
Control the Pace: Adjust the speed of your campaigns with dynamic or static ratios.
Maximize Efficiency, Minimize Risk:
Safe Select is meticulously designed to enhance your contact center's efficiency while ensuring strict adherence to TCPA and FCC One-to-One compliance.
Ready to Streamline Your Outbound Efforts?
Schedule a brief demo today to discover how Safe Select can transform your contact center operations.
Do you need a faster, efficient and more compliant way to collect payments with your existing platform? C3 Payment offers a powerful omni-channel payment collection solution that enables advanced payments through voice, SMS, email, and chat.
Key Benefits:
Agent-Guided or Agentless Flexibility: Choose the approach that best suits your needs.
Omni-Channel Payment Options: Offer DTMF, chat, text-to-pay, or email links.
Automated Collections: Set up payment due reminders and upcoming payment options.
Enhanced Security: Collect payments securely without exposing sensitive customer data.
Easy Integration: C3 Payment is a plug-and-play solution that seamlessly integrates with your existing platform.
Want to learn more? Reach out to our team to schedule a demo today to see how C3 Payment can simplify your payments collected in your contact center.
What is Human Sequence Selection?
It is an industry-leading technology that empowers you to take control of your outbound campaigns while ensuring full compliance. Our powerful tool, Safe Select, features our Human Sequence Selection technology as a powerful outbound campaign management tool for call, text message, and email campaigns.
How does it work?
Human Sequence Selection provides a centralized human approval platform where you can approve outbound calls and text messages. This human intervention approach effectively adheres to current TCPA and FCC regulations, significantly reducing your risk.
Key benefits:
Increased agent productivity: Say goodbye to manual dialing. Human Sequence Selection streamlines your processes, allowing agents to focus on more valuable tasks.
Full compliance: Ensure your campaigns adhere to all relevant regulations, mitigating legal risks and protecting your reputation.
Co-registration leads: Dialing co-registration leads becomes a breeze with Human Sequence Selection's compliant approach, with no need to pay for costly one-to-one consented leads.
Ready to learn more? Contact us today for a personalized demo. We'll show you how Human Sequence Selection can transform your contact center operations and deliver exceptional results.
Whoa, Nelly!
Options to Avoid New 1:1 Consent Burden
"I have been astonished by the hype and fervor surrounding the FCC’s new one-to-one consent requirements which go into effect on January 27, 2025. This hype ride is galloping down the path and the cost of meeting the new requirements is accelerating with one-to-one consent vendors lined up to grab a piece of your apple. The expected higher cost of a one-to-one specific consented lead includes specific additional outreach for consent, extensive record keeping, and additional cost associated with certifications. The ride is expensive.
Yep, dropping the reins is costly. Your margins will likely get kicked. It doesn’t have to be this way. You have fully compliant, cost-effective options!
How Did We Get On This Horse?
The FCC and others recognized that most robo callers or text blasters utilize an Automatic Telephone Dialing System (“autodialer”) or (ATDS) that results in consumer harassment. A reduction in robo calls and texts by bad actors was desired. We also do not like robo callers or text blasters. Bad fellas in black hats.
The FCC wanted to close the lead generator “loophole” by requiring that texters and callers get express written consumer consent for one seller at a time. Also, calls or texts must be logically and topically associated with the interaction.
As a result, they (FCC and TCPA) have delivered new restrictive rules which require callers to obtain one-to-one consumer express written consent for certain calls and texts sent using an (“autodialer”) or (ATDS) or made using a prerecorded or artificial voice.
These new rules and limitations do not apply to dialer systems that are not considered an “autodialer” or “ATDS”. The FCC defines these as “non-regulated technology”. This means that contacting existing customers or non-customers to introduce a complimentary product or service such as insurance, hospitality, home services, lawn care, home improvement, etc., can be done without specific one-to-one consent so long as an ATDS, pre-recorded or artificial voice is not utilized. DNC and RND scrubs should also be considered.
You can keep and utilize your current/historical CRM leads, current lead sources, processes, and practices if you do not use an autodialer or ATDS for calls or text messages. The same is true for new non-one-to-one consented leads.
There are compliance-minded companies such as ours and several others that have developed leading technology to aid folks in outbound marketing via omni-channel methods without the expected higher cost of one-to-one consent, record keeping and associated certification. We do this using a high volume, efficient compliance mindset.
Safe Path Forward
In fact, consent is not required to contact a lead if you do not use an ATDS. Yes, you can make non-consented calls and texts using SAFE SELECT. It is not an autodialer or ATDS. The FCC specifically states if you do not use regulated technology then the” express written consent” or “prior express invitation or permission” requirement is not applicable.
Whoa, Nelly! Hop Off
Pull the reins on Nelly. Full stop. Hop off the hype ride. You have more cost effective and better options for your outbound activities."
- Dan Greenwell, CEO of Customer Dynamics.
Flexibility in the Contact Center is crucial in the changing outbound environment. Velocity gives you the flexibility to adapt to any campaign.
Choose your dialing mode: Preview, Progressive, Predictive, Agentless, and TCPA-compliant Human Sequence Selection.
Take control of your contact center. See how Velocity can seamlessly integrate into your existing system.
Schedule a demo today to learn how Velocity can work with your use case.
The time is drawing near – January 27, 2025 – for the new FCC one-to-one (1:1) consent rules.
How will you address your outbound marketing campaigns if you don’t have the new one-to-one consent for your marketing leads?
The following is a Simple Overview of the FCC One-to-One (1:1) Consent Regulation:
All leads obtained / maintained in your CRM or Lead Management systems without
Specific one-to-one consent, or
Logically and topically association with your outbound interaction, or
Qualification as an Existing Business Relationship (EBR),
Are subject to the new rules. There is no grandfather clause for historical leads. Nope.
If you contact your leads in Item #1 above without the new one-to-one consent after January 26, 2025
With an autodialer or ATDS, or
Use an artificial voice, or
Use a prerecorded voice,
You will be in violation of the new rules. Yep.
Ok, do you see the issues above – Think there may be some sucker punchers hiding in the weeds? No doubt.
Square Up …..with Safe Select as your solution.
Solution:
Keep your existing outbound campaigns flowing with your current leads, processes, and practices by utilizing Safe Select, a non-ATDS outbound human sequence selection dialer that is “bolted” on top of your existing contact center outbound telephony or with your existing SMS provider. Easy to do. No need to change your outbound infrastructure or contact center.
Safe Select has advanced campaign management features that many existing dialers lack. It is also capable of meeting the various state mini-TCPA requirements.
Safe Select does not require leads to obtain the new one-to-one express written consent to be compliant with the new rules. It is not an autodialer or ATDS.
Safe Select is omni-channel capable. You can design campaigns with your preferred channels such as voice, SMS and emails. All channels are managed within a single SaaS software solution using your existing carriers. It also has a natively integrated PCI Level 1 certification for taking credit card payments.
Safe Select is also fully compliant with Reg. F (FDCPA) for debt collection efforts.
Technical Analysis:
To consult with a TCPA expert click here or call us at 801-428-1200.
R.E.A.C.H. (Reasonable Enterprises Against Consumer Harassment) has updated its membership standards to include Human Sequence Selection as a compliant outbound strategy for calling and text messaging, which is quickly becoming the gold standard of compliance.
The TCPA landscape is shifting rapidly. The new one-to-one consent regulations for contacting leads coming in January will dramatically impact your outbound calling and texting efforts. To see the full changes made to the R.E.A.C.H. Standards, click the button below.
Safe Select by Customer Dynamics is your key to compliance with all compliance regulations without sacrificing productivity by using Human Sequence Selection technology. This easy-to-implement solution offers a significant return on investment by streamlining your contact center operations.
Key benefits of Safe Select:
Compliance: Ensure adherence to TCPA regulations.
Efficiency: Optimize your outbound campaigns.
ROI: Improve your bottom line without major overhauls.
Whether you need to upgrade your existing contact center or are building a new one, we've got you covered with our available resources and partners.
Let's discuss how Safe Select can safeguard your business. Contact our team today to learn more.