Contact Center
Compliance, Solved…

Customer Dynamics products are designed to meet Contact Center Compliance obligations. Our products are simple upgrades to your existing contact center platform. Powered by our proven human sequence selection technology.

Our products drive performance results and increase agent productivity for your Contact Center.

  • FCC One-to-One Consent Solution for Contacting ALL leads

  • TCPA Compliant Outbound Calling and Texting

  • Powered by Human Sequence Selection

 
 
 

Our Products


 
Safe Select logo | customer dynamics
 

the king of Compliance with human Sequence Selection


 

Safe Select is our Omni-Channel solution which allows for voice, SMS and email communication within a single campaign, whilst providing the capabilities to achieve compliance at international, federal and state levels, and including the one-to-one (1:1) consent regulations for leads.

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Velocity by customer dynamics

Powerful Outreach. Flexible Campaigns.


 

Velocity’s outbound campaigns are designed for productivity, improved customer engagement, and risk management. We bring all your channels together with one solution, so you can be more efficient, more strategic, and results focused. Powered with Human Sequence Selection.

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Happy man working with headset on
 
 
ReachCX logo | customer dynamics

Turn the Contact Center Into Your Secret Weapon


 

ReachCX is a high-performance, robust, easy-to-use web-based solution that scales dialing campaigns from thousands to millions of records effortlessly. Simplify and accelerate your outbound omni-channel campaigns with Voice, SMS, Email, WhatsApp, and Payment interactions with ReachCX.

See How

 
 
C3 payments | C3payment | customer dynamics

Get Paid Faster


 

Enable your contact center agents to send secure payment links to contacts via email, text, DTMF, and chat to speed up the collection of payments. Agent Guided or Agentless collections allows for optimal collections and automations for your agents.

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e2 omni channel agent | customer dynamics

Happy Agents = Happy Customers


 

Our cost effective, industry leading e2 Agent advanced omni channel experience with Voice, SMS, Email, and Chat and includes unique integration/productivity. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency.

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 Partners


 
 

“With household debts at an all-time high, Customer Dynamics is ready to help you meet the challenges of running a collections team. Plus keeping your team compliant with Federal TCPA, Reg. F (FDCPA), PCI/DSS, as well as State Specific call limitations.”

Paul Beckmann - SVP Sales & Marketing