Traditional CRM systems often track contacts by a single phone number. This leads to missed connections and frustrated customers who get the same message twice (or worse, not at all!). Our team can help you avoid this, connect with them here!

Customer Dynamics can fix this with:

• One Contact, All Channels: Track your customers as individuals, not just phone numbers. You can also track multiple numbers under a single contact! This means you can reach them via their preferred method - phone, email, or even text. 

• Smart Opt-Outs: No more accidentally blasting someone who said "stop"! Our system ensures opt-outs apply across all contact methods.

• Seamless Communication: Move effortlessly from live chat to text messaging, ensuring a smooth conversation flow for your customers. ️

• Never Miss a Beat: Keep all your contact info in one central location. No more scrambling to find the right number or channel! ️

Upgrade your CRM with Customer Dynamics

Talk to our team today! We can easily integrate with your existing platform, so it's a simple upgrade with big results.

We are excited to be a part of NICE interactions held in Las Vegas from June 10-12!

Customer Dynamics offers more than just basic tools. Our advanced outbound campaign management features, like campaign scheduling, put you in control:

• Set it and forget it: Schedule campaigns for the perfect time, at the start of the week, day, or even a specific hour.

• Automate like a pro: Build in automations for list to start, reset, and stop. No more manual adjustments!

• Real-time control: Need to make changes on the fly? Update your campaign as it runs to adapt to your needs.

Here's the best part:

Customer Dynamics integrates seamlessly with your existing platform, making it a powerful and affordable upgrade.

Join our clients who have seen success with increased agent productivity, time savings, and boosted revenue.

Let our team show you how Customer Dynamics can transform your campaign management. Contact us today!

Are slow response times killing your outbound lead conversion rates?

You're not alone. Studies show that companies who respond to leads within 5 minutes see a 9x conversion rate increase compared to those who wait an hour.

That's where text messaging comes in. It's the fastest way to connect with leads and keeps them engaged while propelling them further down the sales funnel.

Here's where Customer Dynamics steps in:

We offer powerful text messaging and full omni-channel capabilities that seamlessly integrate with your existing CCaaS platform, all with full outbound compliance. No need for a complete overhaul - we work with what you've already got!

Our solution allows you to:

• Respond to leads instantly with text messages, live chat, calls, or emails.

• Engage leads in real-time through familiar and convenient channels.

• Schedule automated follow-ups to keep leads warm and nurture them through the buying journey.

• Custom start and stop campaigns and make adjustments as you go.

Schedule a quick demo with our team to discover how Customer Dynamics integrates seamlessly with your CCaaS platform and get see some examples of text messaging use cases in your industry.

Click the link below to schedule a quick call.

We have been keeping up with recent real estate agents and brokers and some of the latest outbound regulations that apply. Turns out Keller Williams potentially just got hit with ANOTHER class action lawsuit.

Why? They weren’t sharing opt-out requests within the brokerage. This means someone would opt-out then another agent could go and text that same person. That is a big deal! The last class  action lawsuit cost $40 million.

We have a solution for all agents and brokerages that can solve this blind spot, increase your engagement, and put you in front of more contacts – compliantly.

Customer Dynamics offers our Safe Select with Human Sequence Selection Technology. Our robust technology seamlessly works with existing outbound platforms and enables the following capabilities:

• Enhanced opt-out and supression

• Compliant outbound text messaging

• DNC Scrubbing

• Mobile in-app notifications

• Live Campaign adjustments

• An all-in-one space for calls, texts, chats, and emails on a per contact basis

• Compliance with Federal and State requirements

Getting in front of the right people at the right time will boost your engagement. Just as important is doing it all within regulations so you don’t have increased legal fees and headaches.

We touched on the impressive open rates of text messages in previous posts. But the benefits go beyond just getting seen.

Here's how SMS can transform your outbound campaigns:

• Increased Engagement: People are more likely to respond to a quick text than a lengthy email or a missed call.

• Improved Conversion Rates: Prompt responses lead to faster decision-making and higher conversion rates.

• Enhanced Customer Experience: Text messages offer a convenient, familiar way to communicate and provide updates.

Think about it: Text messages can be used for appointment confirmations, special offers, surveys, and more.

The best part?

Customer Dynamics' Safe Select platform seamlessly integrates SMS into your existing outbound campaign platform and includes baked-in compliance.

Ready to unlock the power of text messaging?

Schedule a call to discuss your specific needs!

In today's fast-paced world, grabbing attention can be tough. Especially when it comes to outbound marketing campaigns. While phone calls can be effective, the reality is that email inboxes are overflowing, and phone calls are easily missed.

Did you know?  Text messages boast an average open rate of 98% compared to just 8-11% for unknown calls!

Text messages deliver your message directly to your target audience's pocket, ensuring higher visibility and engagement.

Look out for our next email where we'll explore how seamlessly integrating text messages into your outbound strategy can skyrocket your results.

Want to learn more now?

Schedule a quick call with our team to discuss how Customer Dynamics can help!

Click below to schedule

Modernize the payment collection process now!

Available with Customer Dynamics’ C3 Payment, which enables payments directly via live chat, text messages, phone, email, and through their mobile app.  It's the easy upgrade your business needs to streamline payments and boost agent productivity.

Here's the win-win:

• Easy Addition: Modernize their current platform without a full overhaul. C3 Payment is a simple add-on.

• Improved Agent and Consumer Experience: Streamlined payments saves agents time and frustration, leading to a better customer experience.

• Proven Results: See a clear return on investment with increased efficiency and faster collections.

• Built-in Security: Peace of mind guaranteed with PCI/DSS compliance baked right in.

Ready to transform the payment game?

Our expert team can answer any questions and help you get started on the path to smoother payments and higher agent productivity.

Talk to us today!