Contact Center Compliance, Campaign Management & Performance Solutions
Customer Dynamics products are designed to meet Contact Center Compliance obligations. Our products are simple upgrades to your existing contact center platform. Powered by our proven human sequence selection technology.
Our products drive performance results and increase agent productivity for your Contact Center.
FCC One-to-One Consent Solution for Contacting ALL leads
TCPA Compliant Outbound Calling and Texting
Powered by Human Sequence Selection
Powerful Outreach. Flexible Campaigns.
Velocity’s outbound campaigns are designed for productivity, improved customer engagement, and risk management. We bring all your channels together with one solution, so you can be more efficient, more strategic, and results focused. Powered with Human Sequence Selection.
King of Compliance. Unmatched Performance.
Safe Select is our Omni-Channel solution which allows for voice, SMS and email communication within a single campaign, whilst providing the capabilities to achieve compliance at international, federal and state levels, and including the one-to-one (1:1) consent regulations for leads. Featuring our Human Sequence Selection Technology.
Payments for the Contact Center
Enable your contact center agents to send secure payment links to contacts via email, text, DTMF, and chat to speed up the collection of payments. Agent Guided or Agentless collections allows for optimal collections and automations for your agents.
Contact Center Secret Weapon
ReachCX is a high-performance, robust, easy-to-use web-based solution that scales dialing campaigns from thousands to millions of records effortlessly. Simplify and accelerate your outbound omni-channel campaigns with Voice, SMS, Email, WhatsApp, and Payment interactions with ReachCX.
Happy Agents. Happy Customers.
Our cost effective, industry leading e2 Agent advanced omni channel experience with Voice, SMS, Email, and Chat and includes unique integration/productivity. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency.
Partners
